Outlook Customer Manager is to retire, what replaces it?

Outlook Customer Manager was a popular tool for small businesses to manage customer interactions and track sales opportunities. However, Microsoft has announced that it will be retiring the service on June 30, 2020. This has left many users wondering what will replace it and how they can continue to manage their customer relationships effectively.

Fortunately, Microsoft has introduced a new tool called Microsoft Dynamics 365 for Sales, which is designed to help businesses manage their sales processes and customer relationships. This tool is a more robust and comprehensive solution than Outlook Customer Manager, and it offers a range of features and capabilities that can help businesses streamline their sales operations.

Some of the key features of Microsoft Dynamics 365 for Sales include:

– Lead and opportunity management: This feature allows businesses to track and manage leads and opportunities throughout the sales process, from initial contact to closing the deal.

– Sales forecasting: With this feature, businesses can forecast sales revenue based on historical data and current trends, helping them to make more informed decisions about their sales strategies.

– Sales collaboration: Microsoft Dynamics 365 for Sales allows sales teams to collaborate more effectively, sharing information and insights to help close deals more quickly and efficiently.

– Mobile access: The tool is accessible from any device, allowing sales teams to stay connected and productive on the go.

If you are currently using Outlook Customer Manager and are looking for a replacement, Microsoft Dynamics 365 for Sales is a great option. However, it is important to note that this tool is more complex and may require some training and support to get the most out of it. Microsoft offers a range of resources and support options to help businesses get started with the tool, including online training courses, documentation, and support forums.

In summary, if you are currently using Outlook Customer Manager and are looking for a replacement, Microsoft Dynamics 365 for Sales is a great option. It offers a range of features and capabilities that can help businesses manage their sales processes and customer relationships more effectively. However, it is important to be prepared for the learning curve and to take advantage of the resources and support available to get the most out of the tool.

Conclusion

In conclusion, while the retirement of Outlook Customer Manager may be disappointing for some small businesses, Microsoft Dynamics 365 for Sales offers a more comprehensive and powerful solution for managing customer relationships and sales processes. With its range of features and capabilities, businesses can streamline their operations and make more informed decisions about their sales strategies. So, if you are looking for a replacement for Outlook Customer Manager, consider giving Microsoft Dynamics 365 for Sales a try and take advantage of the resources and support available to get the most out of the tool.