Screen sharing on Teams is not working (black or grey screen)

Screen sharing is an essential feature of Microsoft Teams that allows users to share their screen with others during a meeting or presentation. However, sometimes users may encounter issues with screen sharing, such as a black or grey screen. This can be frustrating, especially when you need to share important information with your team.

There can be several reasons why screen sharing is not working on Teams. Here are some possible solutions to fix the issue:

1. Check your internet connection: Poor internet connectivity can cause screen sharing to fail. Make sure you have a stable internet connection before starting a Teams meeting.

2. Update Teams: Make sure you have the latest version of Teams installed on your device. Outdated software can cause compatibility issues and prevent screen sharing from working correctly.

3. Restart Teams: Sometimes, restarting Teams can fix the issue. Close the app and reopen it to see if screen sharing is working correctly.

4. Check your device settings: Ensure that your device’s camera and microphone are enabled and working correctly. If they are not, screen sharing may not work correctly.

5. Disable hardware acceleration: Hardware acceleration can sometimes cause screen sharing issues. To disable it, go to Teams settings > General > Disable GPU hardware acceleration.

6. Try a different browser: If you are using Teams on the web, try using a different browser to see if screen sharing works correctly.

7. Contact support: If none of the above solutions work, contact Microsoft support for further assistance.

In conclusion, screen sharing is an essential feature of Microsoft Teams, and it can be frustrating when it doesn’t work correctly. However, by following the above solutions, you can fix the issue and continue to collaborate effectively with your team.


I hope these solutions help you resolve the issue with screen sharing on Teams. Remember to check your internet connection, update Teams, restart the app, check your device settings, disable hardware acceleration, try a different browser, and contact support if needed. With these steps, you should be able to share your screen with ease and continue to collaborate effectively with your team.

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