Screen goes black on new HP laptop

If you are facing the issue of the screen going black on your new HP laptop, there could be several reasons behind it. It could be due to a hardware issue or a software glitch. However, there are a few things that you can try to fix the problem.

Here are some steps that you can follow to resolve the issue:

1. Check the power source: Make sure that your laptop is properly connected to a power source. If the battery is low, it could cause the screen to go black.

2. Restart your laptop: Sometimes, a simple restart can fix the issue. Press and hold the power button until your laptop turns off. Wait for a few seconds and then turn it back on.

3. Update your graphics driver: An outdated graphics driver can cause the screen to go black. Go to the HP website and download the latest graphics driver for your laptop.

4. Run a virus scan: A virus or malware infection can also cause the screen to go black. Run a full system scan using your antivirus software.

5. Check the display settings: Sometimes, the display settings can cause the screen to go black. Right-click on the desktop and select Display settings. Make sure that the screen resolution and refresh rate are set correctly.

6. Reset your laptop: If none of the above steps work, you can try resetting your laptop to its factory settings. This will erase all your data, so make sure to back up your important files before doing this.

If the issue still persists after trying all these steps, it could be a hardware issue. Contact HP customer support for further assistance.


In conclusion, there are several reasons why the screen on your new HP laptop may go black. However, by following the steps mentioned above, you can troubleshoot and fix the issue. If the problem persists, it could be a hardware issue, and you should contact HP customer support for further assistance. We hope that these solutions have helped you resolve the issue and that you can now enjoy using your HP laptop without any interruptions.

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