Message is truncated, unable to view entire contents of email

If you are experiencing an issue where your Outlook email messages are being truncated and you are unable to view the entire contents of the email, there are a few potential solutions you can try to fix the problem.

1. Adjust the Reading Pane settings:
– Go to the View tab in Outlook and click on Reading Pane.
– Select Options and choose the option to mark messages as read when viewed in the Reading Pane.
– Adjust the number of lines shown in the Reading Pane to a higher number to see more of the email content.

2. Check your email settings:
– Go to File > Options > Mail.
– Under the Message format section, make sure that the option to “Remove extra line breaks in plain text messages” is unchecked.
– Also, check the option to “Use the preview pane” to ensure that you can view the entire email message.

3. Clear the cache:
– Close Outlook and go to the Control Panel.
– Select Mail > Show Profiles > Properties > Data Files.
– Click on the “Offline Folder File Settings” button and then click on “Clear Offline Items”.
– Restart Outlook and check if the issue has been resolved.

4. Repair Outlook:
– Go to Control Panel > Programs and Features.
– Find Microsoft Office in the list of installed programs and select it.
– Click on “Change” and then select “Repair” to fix any issues with Outlook.

By trying these solutions, you should be able to fix the issue of truncated email messages in Outlook and view the entire contents of your emails. If the problem persists, you may need to contact Microsoft support for further assistance.


We hope that these solutions have helped you resolve the issue of truncated email messages in Outlook. If you continue to experience problems, don’t hesitate to reach out to Microsoft support for further assistance. Thank you for using Outlook!

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